Spotted a leak out and about? No matter how big or small - if you spot a leak, let us know.

If you are without water because of a leak, or your request is urgent, don’t wait, call our free leak helpline on 0800 230 0561 (24 hours a day).



Power cut information

If you are experiencing a power cut please contact us to report it.

You should also get in touch if you need further help and advice or if there is something else you think we need to know about.

Call 0800 6783 105 or 105.



Report a missed household waste or recycling collection.

Before you report a missed collection, please check our list below of possible reasons why your rubbish may not have been collected. If you report a missed collection, our contractor will investigate including making checks against their vehicle tracking data and on-board CCTV footage to confirm that your waste was out for collection. If your report is received by 3pm, the contractor will contact you by 6pm the same day to advise if and when they are going to return.